Privacy Policy
Mocha Fest Privacy Policy
Sunset Destinations & Events Inc. (“Mocha Fest,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, purchase tickets, or interact with our services.
INFORMATION WE COLLECT
Personal Information:
- Name
- Email address
- Phone number
- Billing and payment details
- Passport information (when required for travel bookings)
Non-Personal Information:
- Browser type and device information
- IP address
- Pages visited and time spent on the site
- Cookies and tracking technologies
HOW WE USE YOUR INFORMATION
- To process bookings, ticket purchases, and payments
- To send confirmations, updates, and important travel information
- To provide customer support
- To improve our website, services, and user experience
- To send promotional emails and event announcements (you may opt out at any time)
- To comply with legal and regulatory requirements
SHARING OF INFORMATION
We do not sell your personal information. We may share your information only with:
- Hotels, resorts, and travel suppliers to fulfill your booking
- Payment processors to securely complete transactions
- Event partners and vendors necessary to deliver services
- Government authorities when required by law
PAYMENT SECURITY
All payments are processed through secure third-party payment gateways. We do not store full credit card details on our servers.
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can disable cookies in your browser settings; however, some features of the site may not function properly.
EMAIL COMMUNICATIONS
By providing your email address, you consent to receive transactional and promotional communications from us. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at reservations@mochafest.com.
DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.
DATA PROTECTION
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
THIRD-PARTY LINKS
Our website may contain links to third-party websites (e.g., Eventbrite, hotels, travel providers). We are not responsible for the privacy practices or content of those external sites.
YOUR RIGHTS
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Opt out of marketing communications
To exercise these rights, please contact us at reservations@mochafest.com.
CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
POLICY UPDATES
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
CONTACT US
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
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